Put the base on a flat surface, with the metal side facing down, check that the screws underneath are in tightly. Touch the dimple button, and check the color of the light on the back of the base. If the light is white- you are good to go, if it is orange, please charge it until it changes to white. (The base will go into sleep mode after 60 mins to wake it up you have to touch it again)
Fill the vessel with up to 1.5 litres, place it cetred on the base. If it still doesn’t work: in a quiet environment, press the base down without the vessel and place your ear next to it, to detect a quiet motor sound. If you can hear a noise, this is a good sign, and this means that the base is working properly. However, if you cannot hear a sound, check again that the battery is charged, if it is and it still doesn’t work, send us a video to email@example.com.
Check the impeller. When you have placed the vessel filled with 1.5L on the base, within a minute the vortex should occur and you should see the water spin. If this is not working, check to see that the white impeller at the bottom of the vessel is turning. If not, empty the water, use a metal or wood stick, and manually but gently touch and try to spin the impeller. (Make sure that the impeller is still connected to the vessel) Now fill the water again to 1.5L and try this again.
If you have tried every step and are still unsuccessful, send us a video of the process to firstname.lastname@example.org so that we may understand and figure out the best way to solve the issue.