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Frequently Asked Questions

This Waterdrop Reverse Osmosis Water Cooler Dispenser with the RO filtration system provides instant hot or cold water that is thoroughly filtered. It is a perfect choice for families with various drinking water demands.

There is a 6-stage filtration system inside the dispenser, comprising an RO membrane and a UV sterilizer light. The system can effectively reduce over 1,000 impurities, including PFAS, fluoride, lead, chromium, arsenic, iron, radium, calcium, nitrate, chloride, and large particles. NOTE: This data is from a third-party lab.

Yes, this dispenser adopts a plug-and-play design and requires no installation. Regarding maintenance, the WD-A1-CF filter can last six months, while the WD-A1-RO filter can last 12 months. Filter replacement in each case is simple. NOTE: The actual service life may vary based on water consumption and local water quality.

Yes, this dispenser features a child lock that effectively prevents accidental operation by children and potential safety hazards like scalding during use.

Yes, you can. This dispenser comes with a dedicated temperature key and six preset temperature options. You can choose between a temperature range of 41℉-203℉. There are also five standard cup volume options—the dispensing stops once the set volume is attained.

This hot and cold water dispenser has a three-color ambient light setup that indicates different water temperatures, denoting the operational temperature always, even at night.