Shipping

Free Shipping Across the U.S.
Enjoy FREE shipping in the U.S. (Including HI, AK, PR)

Express shipping is available at checkout for an additional cost.

Order Confirmation & Tracking
Each order will be provided with a confirmation email and tracking information in separate emails.

Shipping Damages

If your item arrives damaged, please message us at contact@mayuwater.com within 72 hours of delivery.

Orders delivered more than 72 hours from when you notify us won’t qualify for replacement.

International Shipping
We currently ship within the United States only.

For customers in other regions, please visit your dedicated local Mayu website:
Europe – mayuwater.eu
Canada – mayuwater.ca
Mexico – mayuwater.mx

For any questions about shipping, please send a message to contact@mayuwater.com, and our Support Team will be happy to assist you.

 

2-Year Warranty

Warranty Period - 2 years 
Your MAYU Swirl carries a 2-year warranty for manufacturer defects.

This warranty is valid only for:

• The original consumer. Warranties do not transfer if you purchase your MAYU Swirl in secondary markets.
• When the product is purchased through authorized online channels or retailers.
• With the sales receipt or proof of purchase to make your warranty claim.

This warranty does not include damage to the product resulting from:

• Failures caused by misuse, accidents, or repairs performed by unauthorized personnel.
• Operating with the wrong type of current or voltage.
• Failure to follow cleaning instructions. 
• Failure to comply with any instructions or warnings listed in the product manual.
• The product is made of fragile materials such as glass and porcelain; the warranty does not cover breakage of these parts. 

Legacy International Purchases: 

While the MAYU Swirl is covered by the 2-year manufacturer’s warranty for manufacturer defects, the shipping cost for the replacement part(s) and any import fees/taxes or duties are not included.

For any questions about the warranty, please send a message to contact@mayuwater.com, and our Support Team will be happy to assist you.

 

30-Day Money Back Guarantee and Returns   

If, for any reason, you are unhappy with your Mayu Swirl, please inform us within 30 days of receipt for a full refund. 

If you are not entirely satisfied with your purchase, we're here to help.
Please reach out to us at contact@mayuwater.com, and our Support Team will work diligently to answer your questions and address your concerns.

If the MAYU Swirl does not work properly, you are covered by the 2-year warranty. 

If you decide you don’t want a replacement, you will receive a full refund once the order has returned to us.

Please Note: We can only provide return labels for orders purchased from mayuwater.com.

Please Note: Since the Trace Mineral Drops and Electrolyte Drops are consumable products, they are not returnable.

For any questions about returns, please send a message to contact@mayuwater.com, and our Support Team will be happy to assist you.

Subscription 

Cancellation Requests: To cancel your subscription, please submit a cancellation request through our customer support email: contact@mayuwater.com. We do not accept cancellation requests through social media channels.

Refunds and Prorated Charges: We do not provide refunds or prorated reimbursements for any unused portion of the subscription.

Confirmation of Cancellation: Upon successful cancellation, you will receive an email confirming the cancellation of your subscription. Please retain this for your records.

For any questions about subscriptions, please send a message to contact@mayuwater.com, and our Support Team will be happy to assist you.