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Shipping
After placing an order, you'll immediately receive a confirmation email. Within 1-4 business days, when your order ships, we'll send another email with a tracking number for your MAYU order.
U.S. SHIPMENTS:
Free Shipping on orders over $100.
Delivered within 4 to 7 business days
INTERNATIONAL SHIPMENTS:
Delivered within 7 to 21 business days.
NOTE: All duties and taxes, including customs, are the customer's responsibility.
Shipping Inquiries:
If things go wrong on the way, we are here to help! contact@mayuwater.com us for any questions or issues.
Warranty
Warranty Period - 2 years
Throughout the warranty period, Mayu warrants its products against defects on account of the manufacturer's faulty material or workmanship.
This warranty is valid only for:
- The original consumer.
- When the product is purchased through authorized online channels or retailers.
- With the sales receipt or proof of purchase to make your warranty claim.
This warranty does not include damage to the product resulting from:
- Failures caused by misuse, accidents, or repairs performed by unauthorized personnel.
- Operating with the wrong type of current or voltage.
- Failure to follow cleaning instructions.
- Failure to comply with any instructions or warnings listed in the product manual carries with it the product.
- The product is made out of fragile materials such as glass and porcelain, the warranty does not cover breakage of these parts after the first use.
The responsibility for all taxes and duties, including customs of the replacement parts rests with the buyer.
Mayu Water products are made with the highest quality materials and with extreme attention. However, if you are experiencing a problem with the product, or need any other information regarding warranty or service, please contact us via email tocontact@mayuwater.com and include:
- Photo of your tackled product
- Details regarding the problem
We would be happy to be at your service and help in any way we can.
Returns
Should you be unhappy with your purchase, please inform us within 30 days of receipt for a full refund, minus shipping costs.
- If your package has not been opened and you wish to receive a refund within 30 days - we will issue you a return label at no charge.
In case the product does not work properly - you are covered by the warranty to replace it until you are satisfied.
If you decide not to want a replacement product, you will receive a full refund - minus your shipping costs.
Note: We cannot provide return labels for orders shipped outside the United States. International customers are responsible for the cost of return shipping.
If you are not entirely satisfied with your purchase, we're here to help.
Even if your return and refund request does not meet our policy as described below, please do not hesitate to contact us to submit an inquiry.