Shipping, Warranty & Returns

Shipping

After placing an order, you'll immediately receive a confirmation email. Within 1-4 business days, when your order ships, we'll send another email with a tracking number for your MAYU order.

U.S. SHIPMENTS:
Delivered within 4 to 7 business days

INTERNATIONAL SHIPMENTS:
Delivered within 7 to 21 business days.
NOTE: All duties and taxes, including customs, are the customer's responsibility.

Shipping Inquiries:
If things go wrong on the way, we are here to help! contact@mayuwater.com us for any questions or issues.

 

Warranty

Warranty Period - 2 years 
Throughout the warranty period, Mayu warrants its products against defects on account of the manufacturer's faulty material or workmanship.

This warranty is valid only for:

  • The original consumer.
  • When the product is purchased through authorized online channels or retailers.
  • With the sales receipt or proof of purchase to make your warranty claim.

This warranty does not include damage to the product resulting from:

  • Failures caused by misuse, accidents, or repairs performed by unauthorized personnel.
  • Operating with the wrong type of current or voltage.
  • Failure to follow cleaning instructions. 
  • Failure to comply with any instructions or warnings listed in the product manual carries with it the product.
  • The product is made out of fragile materials such as glass and porcelain, the warranty does not cover breakage of these parts. 

The responsibility for all taxes and duties, including customs of the replacement parts rests with the buyer.

MAYU Water products are made with the highest quality materials and with extreme attention. However, if you are experiencing a problem with the product, or need any other information regarding warranty or service, please contact us via email to contact@mayuwater.com and include:

  • Photo of the product
  • Details regarding the issue 

Please note that any MAYU subscription cannot be canceled within a period of less than three months from the date of purchase.

We would be happy to be at your service and help in any way we can.

 

Returns  

Should you be unhappy with your purchase, please inform us within 30 days of receipt for a full refund, minus shipping costs. 

- If your package has not been opened and you wish to receive a refund within 30 days - we will issue you a return label at no charge.

In case the product does not work properly - you are covered by the warranty to replace it until you are satisfied. 

If you decide not to want a replacement product, you will receive a full refund - minus your shipping costs.

Note: We cannot provide return labels for orders shipped outside the United States. International customers are responsible for the cost of return shipping.

If you are not entirely satisfied with your purchase, we're here to help.
Even if your return and refund request does not meet our policy as described above, please do not hesitate to contact us to submit an inquiry.

Subscription cancellation policy

Cancellation Requests: To cancel your subscription, please submit a cancellation request through our customer support email:contact@mayuwater.com. We do not accept cancellation requests through social media channels.

Cancellation Notice Period: We require a minimum notice period of3 business days for subscription cancellations.

If you asked for a cancellation of your subscription after receiving the first delivery and before receiving your second delivery, we will send you an invoice to pay the difference in the amount that was discounted for the subscription service. Then we will cancel your subscription for you going forward.
For example, if you purchased the MAYU Minerals | Essential Minerals drops 3 Pack for the subscription price of $36.00 ($45 regular price), and then ask to cancel before the 2nd shipment fulfills, we will send you an invoice for the $9 difference in the regular price. Once we receive payment on the invoice, we will cancel the subscription for you. Otherwise, the subscription must stay active for at least 2 fulfillments before it can be canceled.

Refunds and Prorated Charges: We do not provide refunds or prorated reimbursements for any unused portion of the subscription.

Confirmation of Cancellation: Upon successful cancellation, you will receive a confirmation email or notification confirming the cancellation of your subscription. Please retain this for your records.