Shipping

Free Shipping on U.S. Orders
All taxes and duties, including customs, are on the sole responsibility of the buyer

Mayu currently ships its products from our US warehouse

With our standard shipping, domestic orders within the 48 Contiguous States should arrive between 2-9 business days from the order date depending on where they are shipping. Orders placed after 12pm CST will be shipped the next business day. Please note Saturday, Sunday and national holidays are not considered business days.

International orders may take longer due to the circumstance. 
tracking number should be available with in 2-5 business days. 

 

 

 

Order Tracking

After you place your order, you'll immediately receive a confirmation email. We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your Mayu order will arrive.

 

Warranty & Returns

Mayu products are made with the highest quality materials and with extreme attention. However, if your product does have a problem, please contact us at support@mayuwater.com:

  • Photo of your tackled product
  • Original receipt from your mayuwater.com order
  • Details regarding the problem 
  • Alternation, misuse or abuse void this policy.

    Returns and Refund Policies

    If you are not entirely satisfied with your purchase, we're here to help.

    Even if your return and refund request does not meet our policy as described below, please do not hesitate to contact us to submit an inquiry.

    Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. A return of a Swirl for a refund will be a subject for 30% shipping and restocking fee.

    Products that do not meet these criteria will not be considered for return.

    Shipping charges incurred in connection with the return of a product are non-refundable.