Route Package Protection
We’ve partnered with Route package protection!
- Free visual track of all your orders
- Easy cost cover for lost, damaged or stolen packages
Mayu water is proud to partner with Route, the leader in package protection and tracking solutions.
By adding Route at checkout your order will be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
So, here is all you need to know-
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet?
Download here for iOS
And here for Android
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: claims.route.com.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Where is my Route Order ID?
The Route Order ID is a unique identifier assigned to every order that is protected by Route Package Protection. This number allows us to view all the important information to report an order issue.
Each time you purchase Route Package Protection when ordering a package, we will send an email that includes your Route Order ID.
Follow these steps to find your Route Order ID:
- Log in to the email account you used to place the order.
- Search for the email using these phrases, Shipment is Secure with Route Package Protection.
- When you find the email, scroll to the bottom of the email and locate your Route Order ID. It should start with RT followed by a series of numbers.
Where is my order?
Download Route’s mobile app from the App Store or from Google Play to visually track your package and receive real-time notifications on its estimated delivery.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Click here for Route's terms & conditions
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout.
When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.