Warranty & Returns

Warranty & Returns

Mayu products are made with the highest quality materials and with extreme attention. However, if your product does have a problem, please contact us and include:

  • Photo of your tackled product
  • Original receipt from your mayuwater.com order
  • Details regarding the problem 

    Our customer service representatives will be in touch shortly and will respond by requesting you to include a video with detailed step-by-step breakdown of the specific issue you're experiencing. The more details you can give, the faster and more effective we can troubleshoot.
    Please note that our customer support’s working days are - Sunday to Thursday.

  • If you are not entirely satisfied with your purchase, we're here to help.
    Even if your return and refund request does not meet our policy as described below, please do not hesitate to contact us to submit an inquiry.

    Our products can be returned within 30 days of the delivery date. This only applies for packages that have not been opened at all.

    A return for a refund will be a subject for 30% shipping and restocking fee.

    Note: We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.

    Customers are responsible for all shipping costs unless the item is deemed defective by Mayu and a return label is provided.

     

    Shipping charges

    Shipping charges incurred in connection with the return of a product are non-refundable.

    You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from mayuwater.com.

    Damaged items

    If you received a damaged product, please notify us immediately for assistance.

    Sale items

    Items on Sale (with discounted special pricing) cannot be refunded.

    Contact us

    If you have any questions about our Returns and Refunds Policy please contact us.